Orders

Due to high order volume and extra safeguards for COVID-19 order processing may take 1 to 12 business days for your tracking information to be updated and available. You will receive an email with tracking information as soon as your order ships from our warehouse.

Thank you for your patience!

Placing items in your shopping cart does not hold or secure merchandise or promotional pricing; selections and pricing are not guaranteed until checkout is complete. All order communication is done via email, so it is important that your email address be accurate and current.

No, but by creating an account you can check your order status, create a wishlist, join our mailing list, as well as store your billing and shipping information. It’s quick and easy, just click here to create your account.

We try to include as much accurate sizing information for each product as possible. We have added a size charts link to every product in the product detail page. Please reference the size charts as a general guide to help determine your size when ordering. If you are in between sizes we suggest sizing up. 

Once your order has been received you will receive an order confirmation email with your order number. Make sure to only click the “Submit” button once to avoid duplicate charges or orders. 

If you do not receive an email from us within a few minutes of placing your order, be sure to check your personal Spam folder. To ensure you receive all order updates, add orders@curvyfox.com to your email contacts. Alternatively, the email address on file might be spelled incorrectly.

If you are still unable to locate the confirmation email for your order, please contact our Customer Support team at help@curvyfox.com.

Regrettably, we do not accept orders via telephone. All orders must be placed online through the curvyfox.com website. 

To change or cancel your order please contact us within 15 minutes of placing your order, in limited circumstances we may be able to change or cancel the order.  No changes or cancellations can be made after 15 minutes of the order being placed.

Due to high order volume and COVID-19 related impacts order processing is currently 1 to 12 business days. Orders are shipped Monday through Friday. You will receive an email with tracking information as soon as your order ships from our warehouse. 

All order communication is done via email, so it is important that your email address be accurate and current.

Regrettably, price adjustments cannot be made after a purchase has finalized. Instead, please use the promo code on your next purchase!

In some instances emails maybe filtered, we suggest checking your SPAM folder. Alternatively, the email address on file might be spelled incorrectly.

To check your orders, log into your Curvy Fox account and select the “My Orders” option to review your order history.

If you are still unable to locate the confirmation email for your order, please contact our Customer Support team via email at help@curvyfox.com.

Why was my order cancelled?

There are several reasons why your order may have been cancelled:

The item(s) sold out.

There is a delay in replenishment for your item(s).

We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.

If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. If your order is cancelled and you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.

Due to high order volume and extra safeguards for COVID-19 order processing is currently 1 to 12 business days. 

In some cases, we may run out of popular items while processing your order. When this happens, rather than canceling your order, it will be held until the item is back in stock and your order is fulfilled! If this happens to you, our Customer Support Team will send you an email notifying you of the delay.

If an item can not be restocked within 4 business days, the out of stock item will be refunded back to the original form of payment (minus any applicable discount codes used on the order), allowing us to process and ship the rest of your order as quickly as possible!

Shipping policy

Curvy Fox is committed to working with our shipping partners to ensure your items arrive as quickly as possible. 

If your tracking information shows that your package was delivered, but you can't find it:
Verify the shipping address you entered on your order.

Look for a notice of attempted delivery.

Look around the delivery location for your package.

See if someone else accepted the delivery, unless you have health or safety concerns about doing so.

Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

Wait 48 hours - in rare cases packages may say delivered up to 48 hours prior to arrivalIf you have not received the package after 48 hours, contact customer support for the shipping carrier to open a missing package claim. 

Please Note: Curvy Fox does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Yes, Curvy Fox is proud to offer worldwide shipping. Please check the shipping rate calculator at checkout for more information on international shipping rates. 

Regrettably, shipping fees are non-refundable.

Returns and exchanges

Curvy Fox does not allow returns or exchanges on purchases, all sales are considered final. Please confirm sizing for each item by referencing our size guide on each product page. 

We make every effort to display our clothing and accessories as accurately as possible; however, actual colors may vary from the color on your screen due to lighting and a variety of monitor settings.

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please contact our Customer Support team via email within 7 days of delivery. Please report your item as soon as possible for assessment.

Include a photo and description of the issue along with your Order Number to ensure a speedy resolution. We will work with you to correct the order as quickly as possible!

WHOLESALE

To open a wholesale account please contact our wholesale team via email at wholesale@curvyfox.com or complete the wholesale form on the wholesale page.

collabs

Want to collab with us or become a brand ambassador? Tag us in your post wearing your Curvy Fox purchases @CurvyFox & #CurvyFox.