Curvy Fox is committed to ensuring the health and safety of our employees and customers and are fully operating within the COVID-19 guidelines.We want to work with you to ensure you have the best shopping experience possible, please read the below on what to expect when placing an order.
Processing times are delayed: Processing times would typically be within 2-5 business days, however currently those times vary due to issues relating to high order volume and COVID-19 impacts to our business and our partners. We can provide an estimated delivery date however we cannot guarantee any shipping or delivery dates at this time.
We have cancelled expedited shipping as we have seen an increase in this being unsuccessful due to COVID-19 impacts on our shipping partners.
As soon as your order has shipped we will email or text (if applicable) to inform your order has been shipped out and how you can track it. To receive text updates for your order you must add this number to your account. Please check your email regularly for updates regarding your order. Customer Service agents are unable to provide a update on when your order will ship.
Order Cancellation: Orders can be cancelled up to 24 hours after being placed for a full refund. After 24 hours a store credit will be issued for any cancelled order. An order cannot be cancelled once it has shipped.
Returns: Curvy Fox does not accept returns or exchanges, all items are considered final sale. If you receive an item that is damaged or has a manufacture defect please email photos along with your order information to firstname.lastname@example.org or text 762.323.1967.
Customer Service: Customer service agents are available Monday through Friday from 8:00 AM EST to 7:00 PM EST via email at email@example.com or text to 762.323.1967. Customer service agents are currently unavailable by phone and chat. We're experiencing an influx of customer messages so it's taking us longer than usual to respond, but we will get back to you.
Social Media: Our social media team is unable to assist with customer service or order inquiries. If you have a customer service question please email firstname.lastname@example.org or text 762.323.1967.
We appreciate your patience and understanding during this time. We know you have many options on where you shop and we appreciate your continued support of Curvy Fox!